Our warranty is a “hassle-free warranty”, because it even covers all damages that result from accidental damage (e.g. device dropped). This hassle-free warranty is valid for the US, Canada and EU. In case you encounter a malfunction, please call our after sales service center at 800-488-6436 (EST office hours) or send us an e-mail. If your device needs to be sent in for repair, you will only have to incur the costs for sending the device to plusoptiX. The costs for returning your device will then be beared by plusoptiX. Neither spare parts, nor working time will be charged.