All information about plusoptiX “hassle-free warranty” and after-sales-service

PlusoptiX strives to provide a state-of-the-art customer service. With the offer of our “hassle-free warranty” and quick response and repair (just in case), an optimal and smooth operation with plusoptiX devices is guaranteed. Following please find more information about plusoptiX “hassle-free warranty” and procedure of after-sales-service in case of a malfunction.

Hassle-free Warranty

Our warranty is a “hassle-free warranty”, because it even covers all damages that result from accidental damage (e.g. device dropped). This hassle-free warranty is valid for the US, Canada and EU. In case you encounter a malfunction, please call our after sales service center at 800-488-6436 (EST office hours) or send us an e-mail. If your device needs to be sent in for repair, you will only have to incur the costs for sending the device to plusoptiX. The costs for returning your device will then be beared by plusoptiX. Neither spare parts, nor working time will be charged.

After Sales Service in Case of Malfunction

All plusoptiX devices come with a one year hassle-free warranty and continual free software updates. Our warranty covers all aspects of your device, including accidental damage. Warranty extensions are available for purchase.

In case you encounter a malfunction, please check for the latest software update, first. In case your device doesn’t turn on, please check power supply, first. Connect the medical power adapter that came with your device to the mains, and check if green LED on top of the medical power adapter is on. Then connect your medical power adapter to your device and switch it on.

Hint:
Please read the user manual. plusoptiX User Manuals are extensive and address all features of your device as well as trouble shooting instructions. Download your User Manual here.

In case the malfunction persists after the above mentioned steps, please call our after sales service center at 800-488-6436 (EST office hours) or send us an e-mail. If your device needs to be sent in for repair, you will only have to incur the costs for sending the device to plusoptiX . The costs for returning your device will then be beared by plusoptiX. Neither spare parts, nor working time will be charged.

Be aware that our ability to provide support depends on you making the following information available:

  1. Serial Number (S/N)
    You will find the S/N of your device on a silver sticker next to the battery compartment (battery powered devices) or on the bottom of the cradle (stationary devices).
  2. Detailed error description
    Key to identify and fix an error is an error description that enables us to reproduce the error. Please try to address the following questions in your error description:
    What did you do before the error occurred?
    How does the error show?
    What do you see on screen?
    Does the error occur constantly or randomly?
    etc.

    Hint:
    When sending an e-mail you may find it easier to take pictures of the screen or the device and to attach them to your message rather than writing a wordy description

  3. Software Version
    Software Version number is indicated in the device settings.

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